Telkom ineptitude and total lack of service

I upgraded my cell contract in September so that I could get the Samsung Galaxy Z fold3 promotion. I only received the phone and no promotional products a month later.After numerous calls and being told to be patient they are working on it, transferred from one person to another referred to telkom websites that don't work and the phone being put down on me. I was told to go to the store they will sort it out, they did not sort it out. I was referred to Samsumg store,they did not sort it out,was told promotion had just ended. What the hell type of service is this,who has time for all this ****. Just downgraded my data package and guess what, stuff up again, multi‐Sims cancelled and not upgraded as requested . A day and a half on the phone,same old story,calls transferred or told to call another number,calls dropped, I was eventually referred to a store again,who knows where I'll be sent from there.Nobody takes responsibility or even knows what they are doing there. Telkom your service is disgusting and I will be taking my business elsewhere in future. Shape up or ship out, this is no way for a company to be run. You are absolutely useless and thank you for the frustration,waste of time and money. If I could,you would get minus 10⭐.Worse service experience ever.