Telkom INEPT SERVICE

Our Landline got struck by lightening on 27th December 2018. On the 28th I replaced the router and have logged numerous complaints with 2012 Telkom who keep promising to send a tech. out to rectify the problem. The latest was today Friday 2/1/19 - I have been waiting for them since last Friday to repair the intermittent fault either on the line or at the exchange. I cannot believe their lax attitude and the fact that people are losing jobs over this. Their excuse is cable theft - Not good enough. If it was cable theft why do I still get internet on and off?