Telkom - Inept customer service

Poor customer service. Wanted to downgrade internet package. This was not available via contact centre nor online, nor at the store. Only option , as i saw it , was to cancel and reactive the new package, thinking this would be a relatively simple process. What a joke this has become. Was able to cancel only via an on-line request that took over a week. Note I Incurred a cancel charge of R500 even though being on a month-month for a few years now. Had to log a claim for this , which wasn't automatically effect and had to phone back roughly 5 times for this to eventually be reversed. And they Debited my account in the mean-time, with no repayment. Credit sits on the account.

As to the actual package change,15 May requested new Internet Package 10Mb Uncapped. One has to wait 21 Working days before they attend to the request. Since then have phoned about 30 times , with zero movement. No phones calls or updates from Telkom. All they have to do it activate as i already have Telkom Fibre installed. *** Pathetic service. Zero movement , no explanations. Useless , useless, useless. FU Telkom.