TELKOM INEFFICIENCY

Actually I would give them 0 stars. Telkom had issues with their copper cable lines in Kuilsriver so they migrated my account from cable to Wireless which I did in store Tygervalley in March. They then sent another router which i left in the box unused and asked them to collect it since I already had my new router which was working on my current Telkom Acc. A month later they start billing me for a mobile account R269. I then e-mailed them 22 April to cancel. I got the cancellation request notice ***1. It still was not cancelled by June and I'm still paying two accounts for one service. I again requested cancellation but still nothing. I called them 3 weeks ago and the lady said she would escalate the matter. They collected the device in the box still on 18 August 2020. I received a new account for August yesterday. The Account no in question is ***. Invoice for August A*** - R 269.00. The mobile number is ***. They did not acknowledge receipt of the device which was collected by CourierIT and handed over to Bradian their supplier of the device. No cancellation and no credit done. I am at my wits end with Telkom. Please help. Bradian ref no. TCAPVT003923.