TELKOM INEFFICIENCY - A STRESSFUL SERVICE!

On the 24 March, I logged a fault report to Telkom both for our landline and the ADSL connection and the call agent said that within 48 hours the line would be fixed. The following day as I was walking about in our courtyard, I found a telkom technician sitting on his bakkie who was just about to go. I approached the vehicle and asked the technician if he is coming to fixed the line he said, no because he tried to access the perimeter and nobody was around, thus he's living. He also told him that he phoned me and no one is answering his call. I showed him my phone and there is no registered missed call if he really phoned or what. I told him that Im here now and would assist him. After sometimes of pleading, he gave in and did what he came to do only after almost half and hour. then, ADSL issue came, until now our connection has not moved an inch! I was told that within 24hrs it will be repaired and the reported fault has reached the so-called 'turn around delivery time. But until now, I've just spoken with agents again and all they can tell me is that the cable has been ordered and the only thing to do now is wait! Two weeks now and nothing has happened. Its been a stressful week!