Telkom inefficiencies - V & A Waterfront CT - Cancellations

Telkom V&A Approved of a cancellation of contract and move to prepaid after I had an out of box failure of a phone. FYI - phone handed in within 7 days and they took over 3 weeks to ASSESS the phone. V&A approved a cancellation of the contract but they give me no indication of when it will be cancelled nor any contact details of the department. They say they are dealing with this matter urgently, but 1 month later I am still being charged for a phone.

Resolve it by moving to prepaid and refunding!!!

Be careful when signing up for a contract with telkom.