Telkom increases pensioners billing amount without consent and requesting pensioner to pay for consultants mistake. Manager Ivan Naidoo of Musgrave does nothing to correct *****.

Telkom call Centre agent has contacted the pensioner(client) and proceeds with a sales pitch for a cordless phone and a lower billing amount. Subsequent to the agreement on telephone a handset CONTRARY to what has been agreed to with benefits is delivered. Another problem on top of the pre existing BREACH of agreement mentioned, the consultant changes the pensioners package without any NOTIFICATION to a higher billing amount. At the same time the telkom consultant disconnects the clients Landline to the new handset, WITHOUT NOTIFICATION, which means the pensioner cannot call for help whilst his house is been broken into nor can he get medical help. The call Centre agent informed his manager will get back to me. NO RESPONSE RECEIVED FOR OVER A WEEK. The second option given is to go into the branch and I am informed the branch Manager will assist. I went into Musgrave branch, explained the above, the consultant on duty , Nomfundo Mtshali, instead of resolving the problem opted to sell the (client) pensioner another product. I asked why did the Musgrave consultant inform the client to resolve the problem by purchasing another phone, how do you sell a product after you expect a client to pay a bill that is incorrect, and these are pensioners that they are taking advantage of by pushing up the expenses for them. Nomfundo Mtshali, referred the pensioner back to the call Centre. After I informed, this matter will be named and shamed for all the above matters not resolved amounts to *****( as there's a contract that was been breached) hence Telkom employs ******* officials by abusing the elderly. The consultant from Musgrave Telkom eventually gave in after dodging the problem and informed she will inform her manager (Ivan Naidoo) and he will get back to me. He was not at work at the time I was there, nor was there any other supervision. Nor did Ivan Naidoo of Musgrave Telkom bother to rectify ***** within the organization.