TELKOM INCREASED MY SPEND LIMIT WITHOUT MY CONSENT !!!!

TELKOM INCREASED MY SPEND LIMIT WITHOUT MY CONSENT !!!!

i have been a customer of telkom for two years now and i am responsible with my finances and budget !!!! ever since i got my upgrade its been hell !!!!! with my first contract i Made sure my out of bundle is zero-rised and only pay my R149 x 2 instalment because thats what i can afford !!!!! i was also able to purchase additional airtime or data preiously. i was due for an early upgrade end of November early December when a gentlemen called and offered the Huawei P smart S device for R265 x 2 ( because i have two devices) i once again made sure i have a 0- rised out of bundle ! then to be told i shouldnt worry because my contract doesnt have out of bundle??? i was confused but okay no out of bundle sounds better ... all of a sudden i cant purchase additional airtime and data like before... i call in again being sent pillar to post !!!! just to be told im on a non top up contract now and thats when i understood why i had no out of bundle and was introduced to this spend limit !!! TO WHERE I TOLD THEM TO ZERO-RISE THE SPEND LIMIT BECAUSE I CAN ONLY AFFORD THE R265 x2 !!!!!!! my december bill came to exactly that R265 x 2 + my R99 wifi bundle - thats in my budget. when i received my january statement !!!!! R2 200 FROM WHERE !!!!!!!!!!!!! I WANT ALL CALL RECORDINGS SINCE THE INCEPTION OF MY UGRADE I WANT TO KNOW WHO INCREASED THE SPEND LIMIT WITHOUT CONSENT !!!!! I WANT YOU TO CANCEL MY DEBIT ORDER WITH IMMEDIATE EFFECT !!!!! i have always been in good standing with all my creditors my credit record is above average and TELKOM WILL NOT RUIN MY NAME SO THEY CAN EXPLOIT ME !!!!!!!!!!