HB
Hameeda Bassa-Suleman

1 reviews | Active since May 2018

07 May 2018, 16:10

Telkom Incorrectly Cancels Number

I woke up on 5th May to find out that my cell number which I use primarily to run my practice was disconnected and not registered on the network anymore. I called the call centre a few times all weekend only for them to tell me that the number was disconnected incorrectly when I had cancelled another contract in my name.

2 days later and still no luck. I have to wait 72 hours for my number to be sorted out by the mysterious back office who cannot confirm if my number will be given back to me or recycled to someone else.

I have therefore been with no network for 3 days and with no resolution in the near future.

0
Replies (1)
Telkom
Telkom's reply21 May 2018, 13:04
Official

Hi

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Best regards,