1 reviews | Active since Sept 2012
Telkom incorrectly billed me
<p>I cancelled my telkom line including adsl on the 6 of march 2017 and i was told it would end 6 of April 2017. On the 3 rd of May 2017 i was overcharged for a whole month to the value of R382. Please rectify and refund as i did not use any of the services as at 9 April 2017 so how could i be chrged for a whole month.</p>
Good day Saud,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Saud,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Thank you for replying could you kindly call me on ********** 057. If cancellation was done correctly then why was i charged for 8 & 9 may for a whole month.
Thank you for replying could you kindly call me on ********** 057. If cancellation was done correctly then why was i charged for 8 & 9 may for a whole month.