Telkom incorrectly billed

I am thoroughly appalled by the service or lack thereof from Telkom. I signed a 24 months contract with them, although I had defaulted, I have never received a call from them on making an arrangement or anything of a sort.

I only received an email informing me that my account has been handed over. The contact numbers on their website do not go through when dialled.

I tried to also use the option of several occasion to request to speak to a consultant, but that doesn't work, I end up with an expired session.

I have tried to get assistance from the collection agents, but for some reason, they cannot arrange for someone from Telkom to assist and advise why my account outstanding balance is so high, and how come no one from Telkom gave me a call first before handing over my account. That should have been the first step, which for some reason it was skipped. I explained to the collections agent that the amount outstanding is not a true reflection of what I am owing, it's over double and it didn't make sense to me.

What is so frustrating is the fact that no one is willing to call and explain, I just get sent a statement that I do not understand and. I refuse to go to a Telkom store because when I initiated the account iut was over the phone, and the weekends are time to spend with my kids and not to run around sorting accounts, where the customer service is also non-existance.