Telkom incorrect order

I recently did an online application for a s22 Ultra the agent contacted me and we finalised everything I then recieved an sms saying my order is on delivery I received my order in the form of a sim card with no device I then contacted telkom to enquire about the device and was told that I had placed an order for a data sim 10 GB day and night how does the agent go about placing there own order on my profile when I even selected the exact phone I wanted on the telkom website very pathetic service and I'm usually not one to complain so it looks like agents just place whatever order on your profile without you knowing and the online process does not work