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ismail E

1 reviews | Active since Dec 2016

06 Dec 2016, 09:50

Telkom Incorrect Marketing Info

<p>I was called by a Telkom call centre agent. advising me that my contract was due to upgrade & she could give me a new phone. I did not want to take a new phone and requested the agent to change my contract to the Free me 1Gb contract. Whist we we discussing the contract she said that she had spoken to her supervisor who agreed to offer me the Smart 100 + 1GB of data for R99. This i accepted. Now a month later I get an inv which says 1 only get 150mb of data. I spoke to the customer services consultanrt who said that i was given incorrect info. I am now sitting with a 2 year contract with incorrect info. I would like to cancel this contract asap.</p>

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