Telkom incorrect contract package

Telkom's customer service is the worst that I have ever experienced. We've app**** for new contract, after resorting to twitter and facebook, only then did I get some communication back from them. We've waited hours on end calling their call centres, and if they do answer your call, they are either unable to assist or they redirect you to another department. Eventually the contract was delivered, we than realized that they have allocated the wrong package to us! We app**** for an unlimited LTE package and they gave us a 60G plus 60G, which is not in the least what we've app**** for. I tried calling the call centre, once again without success. I sent an email to *** and they have asked me to furnish them with the account details, 24 hours later, I have still not received feedback. I have tried calling, emails, chatting to an online agent, twitter, facebook and online community chat. I do not know where to go from here.