PP
Polly P

1 reviews | Active since Sept 2015

01 Sept 2015, 15:21

Telkom incorrect charges and bad customer service

I've canceled my Telkom line in June and 3 months later they are still charging me even though they have confirmed when I called that my account will be canceled. I've moved aborad since then and the international number is not in service, the chat line is unhelpful and there is not email address to resolve this issue. I'm very frustrated and helpless with Telkom at this point.

0
Replies (1)
Telkom
Telkom's reply01 Sept 2015, 16:58
Official
Hello pollypale,

Thank you for your post.

Please be advised that we have sent you an email & await your response for further assistance.

Your social media reference number is SM141274

We apologize for any inconvenience caused.

Regards
William
Telkom Social Media Team