Telkom incorrect billing led to account being suspended

My mother in law app**** for the December Fibre special where the first three months are free. Telkom only installed the fibre mid February 2020.

In March Telkom sent an invoice from the date of application. This was corrected with dispute. ***7.

Middle April a message was sent that the account will be suspended due to non payment. Another dispute was logged and resolved: ***3

End April the account was suspended, yet another dispute was logged: ***9

The service will be active for three months on the 13th of May.

@Telkom, please fix this as soon as possible and get your administration sorted.