TELKOM - INCORRECT BILLING

In Feb 2019, we cancelled our home ADSL line ( REF NO: ***1 - due to the fact that the cable was ****** in our area and we had no connectivity for almost 4 months. From then we have had to lodge a claim every month because we were stilled being billed for this line. We have over 5 reference numbers per month for this and till today , still being charged for it. In Feb 2020, we again had to do a cancellation of this ADSL line and to date, still being charged for it -Ref No- ***A. On the 9th June 2020, I spoke to a Brigette Siphokai Mraqisa, and asked to cancel my existing landline as well. I subsequently received a mail from her after requesting it, and she also confirms that Telkom had an incorrect cell number for me (NUMBERS INVERTED).

On the 22nd June 2020, I sent yet another mail requested why this has not been sorted- NO RELY. And yet again, another mail was sent on the 11th August 2020 and still no answer. Telkom then hands me over to a Collection company to recover there monies from me. After speaking to the collection company and forwarding them ALL my correspondence with Telkom, I received a mail from the Collections Company stating that they have returned the file back to TELKOM. After speaking to over several consultants from the end August 2020 again regarding the SAME ISSUE, I still receive a bill with the same ADSL and Landline and I am being charged interest. I HAVE NOW COME TO A POINT THAT IF I GET HANDED TO A COLLECTIONS DEPARTMENT ONCE MORE, I WILL TAKE LEGAL ACTION AGAINST TELKOM. BY THE WAY, TELKOM STILL HAS NOT REFUNDED ME MY DEPOSIT.