Telkom Incorrect Billing

During November 2019, I had received a text message informing me that my ADSL service at home will be discontinued and that I would be receiving a call from Telkom with regards to this. To cut a long story short. My service was changed to Wireless with the same package in place. In mid December I asked for a change in package to that of an unlimited service including my telkom phone line. My new package is Smart Broadband Wireless Fibre Unlimited (FUP). I agreed and accepted the new charge of R599.00 per month (internet) & R40.00 for telkom calls from my home phone.

When I had received my statement I saw that I was charged R899.00 plus R812.00 plus R40.00. I telephoned their customer services department and was issued a ref number ***3. The service number in question is ***. Account number ***. I had made this query on the 22-01-2020 and have not received any feed back on the incorrect billing.