1 reviews | Active since Jun 2016
Telkom - Incorrect billing.
On the 27th of March, I canceled my Telkom landline. I received an email confirming the cancellation along with a cancellation order number. The email stated that the landline would be canceled on the 26th of April.
But a few days ago I received an invoice from Telkom stating that I owe them money and that I have accrued charges for late payment. I have now been billed for May and June even though the service was canceled on the 26th of April.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
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We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,