Telkom Incorrect Account Suspension

Internet got disconnected on 20 July 2020. Tried contacting Telkom through different channels and eventually found out through a voice message that my account was suspended due to non payment. I checked my invoices and I am not in arrear and the only charge to be deducted is my monthly fee that will be deducted on 31 July 2020.

I can't get through to a consultant and I can't use the service that I have paid for