Telkom inconveniences are the pits

I am a remote worker and today to my surprise both my telkom accounts are suspended. I called in the call centre they advised me to go to the branch. I did that the agent also didn’t understand the rest behind the suspension. I was advised to wait 36hours but I have to work as I’m a remote worker. My account is paid on time monthly and no outstanding balance. I’m outraged and have no internet access to work.