Telkom Inconsistency

When I was contacted on the 2nd of February 2021 to complete my application I was told that they have stock but only in silver (which is my preferred colour). Now there surprisingly hasn't been stock When I called in to find out what was going on, I was told my application was not captured. Mind you, I've called in a few times before this occurred. Then they say delivery will be made in 7-10 working days from the day my application was completed - It's day 17 now!!! Practically double the waiting period. You'd think their waiting period has provision for such occurrences, especially for a company as big as them. When I called in, once again, I'm asked if i don't want something they have in stock?! Really??? If I wanted something else i would've app**** for that something else!!! Very patronising. I Was not pleased at all.

Let me not get started on how many times I called in to check progress since well they don't take the courtesy to update clients on their applications. All our calls are recorded right... the only time they called me is when they wanted to complete my application for the contract upgrade.

So far nothing has been honoured on their side . Very disappointing!!! If I could give them a no star rating, I would!