TELKOM INCOMPTENCY

I am so furious with Telkom Mobile. After getting misleading information about migrating a number to prepaid I then requested for the phone to remain on contract because the bill was ridiculously high. My number has been cancelled and I have called and have emails where a call was logged to Arnold Petersen on the 17th December 2021 to migrate to prepaid. A new call had to be logged again today because this still has not be done! All I want is my number to be activated NOW on prepaid as promised! I honestly regret any association I have with Telkom. I have been using them for years and I have no peace because or their incompetency