Telkom - Incomprehensible Incompetence .

A two year nightmare has now been ended by me ! Telkom have pushed me from pillar to post after both over charging me for two years , incorrectly cut off my services even though still debiting me monthly ! I have been without service for 5 weeks and will now be cancelling my contact as my account dispute has been resolved after 20 months of trying . Un able to escalate my matter beyond the helpdesks of Sales , Billing and Technical your complaints as a customer disappear in the mist of incompetence ,furthermore the numbers you call are also billed hence I have wasted huge amounts of airtime due to lengthy frustrating sometimes baffling responses in an effort to resolve a problem . I intend going to the press and possibly the Ombudsman however wonder if it will be worth my time and effort .As a result I am now going to another service provider at a higher cost just to get the same product . Telkom has great products however miss the basic fundamentals of doing business in that in my book the customer always comes first ( I work in retail 30yrs now ) . This whole debacle has left me very frustrated , angry and disappointed and my sincere wish is that I can discuss this with the management of Telkom to tell them what a mess they actually are , attempts to attain contact details for Head Office were in vain as transparency in the current processes dealing with customers is like having a route canal op without anesthetic .