Telkom - *********** staff; lack of service and billed for a service I am not receiving!

Having an issue with my ADSL line for over a month now! Have contacted Telkom Technical Support (10210), the consultants are *********** and cannot resolve the issue! I have logged numerous faults with Telkom, still my issue is not resolved! Technicians are just as *********** as the staff working in the "Technical" support center. My faults have been closed by a Technician without being resolved. Service is ****, consultants are not helpful and extremely ***********, technicians are just as ***********! I want my line transferred to the holding pool to be taken over by another ISP! I was told to contact 10213 but the *********** staff could not assist!! I am currently paying for a service I am not receiving! Telkom does not value its customers nor does it provide a service. Please transfer my line into the holding pool so that my line may be managed by another ISP and so that I do not have to deal with this pathetic excuse of a service provider again!