TELKOM *********** STAFF!!

Telkom you have a bunch of *********** staff. Staff informed me that my debit order cleared on Dec 27 2019 . I receive a bill in Jan 2020 for double the amount and a rejection fee. I Call and speak to Nthanthla Sithole who promises that he would invetigsate the negligence and fix things and get back to me. Today i call 5 times spoke to Siyabonga Khumalo who said that i can make a manual payment , i just have to click the link follow the steps and payment will be done in 5 hours. Doing that i call after 5 hours if the payment reflects. I was told by Happiness Khayile that Telkom will still debit my old banking details which is closed and then once payment is received they will refund me . I asked to speak to a manager and all managers at Telkom are not available since this morning at every branch. I was put on hold 4 times whilst excuses were made and whilst Happiness passes the buck on her colleagues. STILL NO SOLUTION . TELKOM WANTS TO DEBIT A CLOSED ACCOUNT EVEN THOU I MADE A MANUAL PAYMENT. CUSTOMER SERVICE IS ABSOLUTELY PATHETIC!!! I WILL TAKE LEGAL ACTION IF MY OLD CLOSED NEDBANK ACCOUNT IS DEBITED!!!! Am i going to be compensated for bank charges and unpaid debit order fees????