Telkom *********** staff.

Telkom account no. ***.

Wife contact no. ***.

My wife got a Wi-Fi contract with Telkom that she pays at Pick 'n Pay or Spar money counters.We had months of problems with that account because of Telkoms uncapable staff working for them.Because of their staff my wife got black listed and she struggled with them for six(6) months to get her name cleared. About three(3) months ago my wife got a cell phone contract with them.She signed a contract without a debit order because she pay at Pick 'n Pay or Spar.She did not sign the contract with a debit order.My wife went to pay the first month her cell phone contract and wi fi contract at Pick 'n Pay like she signed for.Then the first of the month Telkom took the same amount (R299.00) by debit order.Then I despite the debit order at the bank and the money was put back in my wife's account.Telkom then went and Bill my wife an amount of R202.70 for a REJECTION FEE.They made the mistake and just Bill my wife for their mistake that Telkoms *********** staff made. My wife send them e_mails and phone them how many times and not one can help my wife or understand the problem because they struggle to understand the English language. Now they went and block the phone.They made the mistake and punish my wife for this problem.They must fix the problem and compensate for all the trouble they put us through.