Telkom - *********** Staff and Shocking Service

I placed an order for an upgrade on the new sales number on 16 November 2021. The upgrade was approved and I was advised that I would receive my device within 7-10 working days. Since then I have followed up twice a week about my order, and each time I was told that it was out for home delivery. Finally today, after yet another follow up call, I receive the number for Career IT, the courier, who informs me that my order went out for delivery on 18 November 2021, to an address that does not exist, and was returned to Telkom on 25 November 2021 as undelivered. At no point during this process was I contacted at all either from the couriers or Telkom. When I called 10213 now to inform them and to ask that they reinstate the order, they told me to speak to new sales. New sales has just informed me that I have to go through the whole vetting process again, and also that the device package that I ordered, and was approved for, is no longer available. I have a long standing relationship with Telkom that exceeds 10 years, and I am extremely frustrated and disgusted by the service that I have received, or not received, from them regarding this order.