Telkom *********** service

We have relocated from JHB to Cape Town. I tried moving fibre line from the residence in JHB to the residence in Cape Town on the 25th January. Order was placed however there was an outstanding balance of R8.57 which had to be paid on an old LTE line which was settled on the 26th January. Order was placed after the settlement of R8.57 and the order was cancelled due to the payment not reflecting. Called back on the 3rd Feb and placed new order and order was again cancelled with no notes two days later. Called back on the 9th Feb to place new order and again on the 14th Feb order was cancelled. Spoke to an agent on 14th Feb to be assured that they would get technicians out to install fibre on 15th Feb with another order being placed. Called on 15th Feb to say that IT has not resolved the issue of R8.57 payment which shows a 0 balance but order cannot be processed as it is still showing on the account. Fibre line no closer to being installed as turnaraound time for IT to do this is 14 working days. Had same issues last year when trying to have fibre installed in JHB. Moving my services and payments as currently still paying for a fibre line not in use in JHB and they cannot help me with the line in Cape Town.