Telkom *********** of doing a simple cancellation

I placed a complaint on Hello Peter on the 30/03/2016 about my 8ta contract that has still not been cancelled. After I placed the complaint, Telkom responded that they would attend to my query. A week later (06/04/2016), I get an email from Fridah requesting all my details after all my details had already been sent to the Telkom cancellations department twice and I send it to Fridah. To top it all I get another email from Beaulah on the 10/04/2016 requesting my details once again, this being the fourth time. Now if this doesn't highlight absolute incompetence...<br> <br> I have had enough and will be stopping the debit order from my side. All I want is an email confirming that the cancellation had been done. How difficult can that be?