Telkom- *********** lot with customer service that sucks

Telkom the worst customer service ever when u actually have a problem...

I have been a customer of Telkom for the last 4 years so when they called me for an upgrade I chose to upgrade with them as i had not previously the issues that others have complained abt.. now i understand why people hate Telkom. Their service sucks and they do not have any concern for their customers even when they are in the wrong. Instead of doing an upgrade the *********** agent who advised me that she was calling from Telkom but was actually from Selldirect did a migration resulting in me receiving a bill from Telkom of R17 122.09. R16 000 of which was for my previous device as they saw this as a migration before contract end, which in itself was incorrect as even if that was the case i should not have been charged for the full device amount. I contacted them on the 05 feb 2018 with no resolution or case being opened i contacted them again on the 12 feb 2018 a case was opened case # ********** 3 but i received no feedback. On calling them today i was told that the case was closed with no resolution as it is past the period it was supposed to be resolved in and it had not been handed over to anyone to resolve. Where have u heard such bull****. Who closes a query without resolving it. I was told a manager would call me back today still have not heard from anyone and my account has been debited with the R17 odd thousand Can someone from Telkom explain why your incompetence has now cost me. I would advice anyone thinking of taking out a telkom contract to rethink that decision.