Telkom *********** in fixing their own products

I purchased a telkom fixed line look-alike from Telkom two weeks ago. As expected from Telkom, the service does not work. No one at the Telkom Store in Tygervalley knows how to fix the problem. The call centre does not know whether to report the fault to Telkom Mobile or landline division. I am holding for call centre agents as Im writing this, now 1 hour. A guy picked up after half an hour, told me to hold whilst he access my profile, its been half an hour. Im paying for a service I cannot use and no one at Telkom know how to fix this or who is supposed to. It should be no surprise, i suppose its Telkom but I'm taking this story to a friend of mine at Beeld, he agreed.