Telkom - ***********, dumb and ridiculous - No service but expects payment

<p>Telkom has failed to serve my written request to cancel the contract as from May 2016 and this is after I have been calling from March until May trying to get this contract cancelled because I was not receiving any data on my wi-fi router at all, even though I was paying for this service.</p> <p>I let them debit my bank account for May and June 2016 with the understanding that there will be a 30 day notice clause that applies.</p> <p>I was taken aback when we got an sms saying that my account is in arrears for R1 359. I immediately took my phone trying to understand what went wrong. I was told by the collectors that the amount was a settlement amount that I was supposed to pay upon cancellation and it has accumulated interest over time. </p> <p>I made it clear to them that this cannot be right, nothing of that sort was ever communicated to me at any point (In fact Telkom NEVER communicated with me) and this was also not included in my contract. According to me, I fulfilled the contract when I stayed and finished my 2 year term with them. Actually my understanding is that once that contractual period has lapsed the contract is renewed from month to month. <br />I was then directed to Telkom. Telkom said to me, that this is not true, what actually happened is that they kept on invoicing me until December 2016.</p> <p>So I am currently at a stage where I am stressed about this matter because it has tarnished my credit record, incorrectly so, not to mention that I am not liable to Telkom for this alleged amount..</p> <p>This is unbelievably appaling, ridiculous and ***********. It just makes me wonder what they think everyday they go to work. I feel so sorry for them because it is this kind of behaviour that will always make Telkom trail at bottom in comparison to its competitors.</p>