Telkom *********** Call Center Staff unable to log Request to move Telkom Lines in the way of Construction

<p>Good Day Madam/Sir,</p> <p>The address of the Telkom line of concern is 10 Wood Road, Montclair, Durban, 4004. <br />There is currently building renovation taking place at my premises. The Telkom line that runs across, through the premises was in the way of the new building to be erected. <br />I contacted Telkom on Monday, 12th June 2017 to request that they move the line to prevent it from being damaged. The agent informed me that he had logged the fault and a technician will be out some time that week. He was unable to give me a date as to when the technician is going to move the line. So I would have to follow up. <br />I then contacted Telkom on Tuesday, 20th June 2017 to follow up. I was informed that the fault was not even logged!<br />I spoke to Mr Seki who logged a new fault. The reference number he gave me was ********** 021603. He was unable to give me a date as to when the technician is going to move the line. So I would have to follow up. <br />Yesterday, 27th June 2017 I contacted Telkom to follow up on the fault. I was told that the fault was logged incorrectly once again and a new fault had to be logged!! Ms Carol logged a new fault. The reference number is 907908. She was still unable to give me a date as to when the technician is going to move the line. <br />The line is now running through the second floor of the building as the builders were forced to construct the second floor of the building AROUND the Telkom line as we could not put our plans on hold whilst Telkom's *********** staff cannot log a simple request and cannot give me a firm date as to when the line will be removed. The line is now running through the building and is in the way of the internal renovation, plumbing, painting etc and may be damaged or cut. If this happens, I will not be held responsible for any damages.</p> <p>Furthermore, it seems like no one knows how to log my request - Telkom's call center staff are a bunch of clueless, lost lambs. What are we paying for?!!!</p> <p>I am also unable to find any complaints email address to Telkom.</p> <p>I will expect Telkom to move the line immediately as it is in the way of my plans. Should Telkom not move their line within the next 7 days, I will be escalating this matter with ICASA and any other relevant authorities.</p> <p>Regards, <br />D Naidoo </p>