Telkom *********** call center

I have a pole that fell in my yard, since 27th November logged a call on 29th November, given a ref no. Yesterday I called to make a follow-up, ref no invalid given new ref number today call again ref no is invalid, i have to have my neighbours landline numbers i dont have telkom landline so i cant have the call logged, askrd to speak to manager call put on hold for 40 minutes while he is busy making small talks with colleagues, laughing in the background. At the end i had to hangup with no help