TELKOM - *********** and USELESS
Where does one start when you have nothing good to say about TELKOM. To be able to tell lies, break every promise you make, provide SHOCKING CUSTOMER SERVICE, be TOTALLY *********** and STUPID seems to be a pre-requisitive if you wish to work at TELKOM. I had previously read so many SHOCKING reports about TELKOM and how it is nearly impossible to cancel your TELKOM account and thought and thought to myself "Can it really be so bad?"
Well, to be honest it is worse.
I was advised by numerous people that the best and safest way to close your Telkom account is by creating an account on their "self service platform" and then request the closure of your account and give them the one months notice period which i duly did. Very simple and easy - no problem. Well the process to create the account and capture the request was simple enough (prehaps because i did it and was not reliant on a Telkom employee). The problem however lies at the other end. Telkom seem to be really struggling to employ competent people and able people to process a simple request like close an account.
I requested the closure of my account on September 14, 2018. I received an email confirmation from Telkom email address - Self Service ********** confirming that my request ********** 2 was logged. . When i requested the closure of my Telkom account my balance was R0.00.
During November 2018 I went to the Telkom office is Cape Gate to ask why my simple request to close my account had not been processed. TELKOM Cape Gate were not prepared to assist me but said they would get someone from their call center to phone me. Someone from their call centre did phone me and confirmed that they would cancel the service and apologized for the inconvenience. Well NOTHING has been RESOLVED and I continue to get monthly accounts from Telkom.
I want to put out a challenge to Telkom - It cannot be that difficult to close an account unless of course you are *********** and USELESS - Prove me wrong TELKOM and get this simple request actioned !!