Telkom - *********** and unproffessional

My mom phoned Telkom on 10213 on Friday, 12 June 2020, to order a new contract, being a Dell laptop. The consultant advised that my mom would receive a sms when the laptop will be delivered. To date (today being Friday, 19 June 2020), my mom still haven't received any communication from Telkom - confirmation that she qualifies for the contract, or when the laptop will be delivered. She has phoned 10213 yesterday, held on for +/- 20 minutes, to no avail. No consultant answered the phone. She also sent an email to Telkom (***), as the voice-promped on the 10213 advised, to no avail. Today again, she phoned 10213, and held on for +/- 17 minutes, to no avail.

We are disgusted in Telkom's service, to say the least. No wonder Telkom retrenches their staff - I would also retrench such *********** staff!

Ps: My mom used at least R40 worth of airtime between today and yesterday, in order to try and contact Telkom. We would like her to be re-imbursed as well for this, as Telkom should make sure that their phones are answered quickly and efficiently.