TELKOM *********** AND TERRIBLE UNTRAINED CONSULTANTS

i relocated to newclare at the end of April 2019 and informed telkom well in advance of my move, they then agreed to transfer my telkom wifi service to my new address, after weeks and days of calling them to find out when they coming to instal my wifi i was given the run around from 1 useless consultant to the next, i eventually got a consultant calling me back to inform me that telkom cannot and is unable to come and install my wifi as the area is a HIGH RISK AREA, and they not sending out their technicians to that area as she put it, and that they will cancel my contract not me, now in november im getting calls from their lawyers of an areas amount of over R2500, in not liable for their stupidity and incompetence, ive tried taking my complaint to the ombudsman but to no avail, my reference number is ***A and my account number is *** i want my account sorted out because their accounts department assured me at that time that they will update mt account to ZERO what utter LIES........