Telkom *********** and *****ing money.

<p>Last year I opened up a contract with Telkom, for home wi-fi (5GB) - as the months went by I realised that the contract was not sufficient for my family's internet usage so I decided in February 2017 to MIGRATE to a higher package - the R799 Telkom uncapped offer. After speaking to the consultant in the trade route mall store, I was happy with the terms and conditions and told them to migrate me since I already had a device.</p> <p> </p> <p>Come March 2017, I queried with Telkom as to why I have not received statements for the past 6 months - and it turns out that they have spelt my email address wrong, in addition to that when I did receive my statement i noiced that they also spelt my first name wrong, they spelt my surname wrong and last but not least the street address was wrong too. Wow ***********.</p> <p> </p> <p>After being told that I would not be penalized for migrating a Migration Penalty fee of R 800.00 was added to my invoice - a total of R1,907.78 was deducted fom my account on the 31st March 2017, this is two and a half times more than what I budgeted for in that month - R799</p> <p> </p> <p>I called the contact centre and they advised me that this was an administrative error and I would need to be refunded, and I was subsequently refunded R800 on the 11th April 2017, what this means is that my actual account for the month of March should have been R1,107.78? which is made up of: Uncapped Wireless Broadband 3 (01 March 2017 -31 March 2017 ) R 725.00 and Device Subscription Fee (01 March 2017 -31 March 2017 ) R 74.00 this still leaves R308 unaccounted for - I requested a detailed breakdown of the additional charge and unfortunately Telkom staff could not give me answers once again, in specific Tshepo Ntsane.</p> <p> </p> <p>I was then debited for R799 on the 13th April (when my actual D/O date is the last day of the month)</p> <p>Again I called the contact centre and asked why my account was debited 2 weeks early - the consultant tells me that my account is in collecion "arrears" . What a joke! How can my account be in arrears when my last payment was at the end of march for R1,107.78? How does this even make sense - What kind of operation is telkom running a madhouse full of imcomptetent staff that enjoy *****ing client money?</p> <p> </p> <p>I would greatly appreciate some answers on how this will be resolved or i will take this to higher powers as wel as social media.</p> <p>Thanks for nothing Telkom you are a real waste of time and money.</p> <p>Unimpressed</p>