Telkom *********** and **********

Telkom acc no: ********** 03 I made an in store application for Unlimited DSL home internet on the 23 June 2018 at Mall@Reds Telkom with agent Rachel Rangoaga. The installation was promised to happen within 21 days from application date. The application was later changed into an Unlimited Fibre after they inspected the area and found that DSL coverage was not available. They then sent a person to install the line on 28 June 2018, he informed me that the address he was provided with was incorrect therefore he would not install until it was corrected. I then went back to the manager of Mall@Reds telkom store, I was informed Telkom had changed their system and as a result my application was gonna take months to be installed. On the 16 August 2018, after being frustrated with the lack of response from the agent and the store manager, I cancelled the account / application( ref : ********** 1). At this time they had already deducted my account with R270.60 despite not having used any their services. I then queried this bill with Telkom Billing department and I was promised that I would be refunded by month end August. This has never happened and they are continuing with monthly deductions R423.37 ( September) and have already sent me an invoice of R363.17 for October.