Telkom - ***********

<p>My Fiancé’s tablet was ****** in January. A tablet that he had but never really used. On the 26th of January, over a R1 000.00 worth of airtime was transferred to 3 different numbers. Telkom’s ***** department called him that morning to ask if this was him as they could see that never has there ever been an instance where he used that much airtime, he said that he did not transfer money and the lady advised that she will reverse the airtime and that he just needed to get a affidavit.</p> <p> </p> <p>We got a Affidavit from the Bellville Police department on the same day as it was then that we realised that the tablet was in actual fact ******, I spoke to Telkom Personally as my fiancé tried to call your contact centre, but he had two ladies put the phone down in his ear.</p> <p> </p> <p>On the 7th of February, I spoke to a Poswa Babalo, around 8 in the morning and he advised that my fiancé would not have to pay the R2 800.00 that was billed to him, but only the R458.00 for his cell phone and the R35.00 for the monthly fee for the Tablet. Please listen to the call recording, if it is not available to you, I am more than willing to request the call from my IT department as my call was also recorded.</p> <p> </p> <p>Today, 27 February 2017, Telkom advised that my fiancé will be held accountable for the outstanding amount on the account because, the money was transferred on the 25th of January and the affidavit is dated the 26th.</p> <p> </p> <p>Your consultants obviously do not read the content of the affidavit as it clearly states that the break in at our house was on the 10th of January. We did not go the police station at the time as we did not know that the tablet was ******.</p> <p> </p> <p>The summary of this whole story, is that Telkom has up till now, advised us that there was ********** activity on the number, advised that they will reverse this, sent a statement with a bill of R2 400.00, opened a case for investigation on their side, closed the account at their side, opened it again, put the phone down when we try and sort out the account.</p> <p> </p> <p>This is unacceptable and we will not pay for this account. We will only pay what is due to Telkom.</p> <p> </p> <p>If this query is also not sorted out, we will take it further with Telkom as you are basically falsely accusing us of “*****ing the airtime”. Telkom can see exactly to which numbers the airtime was transferred to, then you should hold them accountable, not us!</p> <p> </p> <p>I was also on the phone with supervisor Thebogo Syeusane, REF ********** 2, and he also did not care what happens. He said that the account is still queued to be attended to and that the R2 400.00 will still be deducted, and when the account is sorted, it will be loaded as a credit on the account for future account payments . . . . . . . .</p> <p> </p> <p>This is a disgrace! So your customers have to struggle through the entire month of March due to your incompetence!</p> <p> </p>