Telkom ***********
Order was placed on the 06/06/2019 to upgrade from a 2MB to a 10MB ADSL Account with Line. The order was only finalized on the 09/07/2019 which is a month later. I have still not received my free router that was promised and neither is my account upgraded. I have spoken to the orders department who has told me, that the order is completed and i need to speak to technical support. Technical Support has said that i need to get a TIN number from the orders department. Tin number is supp**** by orders TIN ***. technical says that this is not correct and it is registering a 2MB Tin number. Orders needs to generate a new TIN Number. Orders says that there is a fault with technical and technical must resolve. Technical says that it is an orders issue. Going back and forth, i finally manged to speak to a supervisor, who then logged a fault with a reference number ***. This was escalated to a technician with a reference number 21CNK130719. Technician came in and tested line with his modem and the guest account. Speeds reflect as 10MB. when my details are entered into his modem, speed still show as 2MB. He has said that the issue is with orders and they need to recreate the order and sort out the account. the account is not correctly 8upgraded. While he was there, we phoned orders department, the orders department is saying that it is a technical issue and the technician must log a fault and get a technician to come out and test the line.Let me repeat that, the technician must get a technician to come out. How does one rate the level of stupid in that. The technician said that from his side all is well and there is nothing more he can do. he advised me to go to the westwood store and customer service to help. While there a lady helped me in calling the technical center. The call center agent told her that 21CNK130719 is still open and has been escalated for a cable test. Now i get an SMS that the fault is closed. Can someone capable, intelligent, efficient and understands how the Telkom system works please help me sort out a 1 month old issue insread of playing a game of hot potato with me.