TELKOM ***********

I have had an ongoing query with Telkom since September 2018. My land line (waya waya) was out of order and I kept receiving messages to say that due to cable theft, Telkom will be offering a new system. I received a call from Telkom in February saying that my phone will be upgraded. The new wireless phone was delivered to me on 12 march 2019 with the sim card but the sim has never been activated. I have been told that the order is not closed on Telkom side so the sim cannot be activated. I have called 10213 & 10210 several times and I have gone into the Telkom Gateway store. I have even sent numerous messages on Telkom Facebook messenger. It is 2 months later and still no one is able to assist me. Whenever I call the technical or customer services they keep saying that they have escalated my query to the department that closes orders. I have also been told several times that my sim will be activated after 48hrs. Telkom is clearly in a mess if it takes 2 months to activate a sim