TELKOM ***********

during the first week of January 2019 I contacted the Telkom call center to have my payment date changed from the 20th to the end of each month. After a long discussion the agent confirmed that everything is fine and that the next payment will be deducted the end of January. however on the 20th of January Telkom tried to deduct the payment, which was rejected cause there was no funds in my account to cover the payment. my bank charged me R150 for an unpaid debit. On the end of January Telkom put thru another debit as arranged and the funds was available as arranged the beginning of January. To my surprise when i received my February bill, Telkom charged me a fee for unclaimed amount, R202. I immediately disputed this and spoke with various agents and a manager, Brandon, who was the last person who promised to call me back. Prior to the 6th of March I made it clear that i will not make the payment dd 28/02/2019 as i felt that Telkom has not done anything to resolve this matter. to my better judgement i paid R17000 06/03/2019 as i needed my line to be activated and this I mentioned to the consultant on the 6th March. by this time no agent or manager has made contact with me. on Sunday the 10/03/2019 i requested to speak to a manager and i was eventually referred to a Brandon. I had to explain the whole story to him. He also confirmed that he will have to listen to the tapes when i made the call and he promised to call me back. NO CALL, NO RESOLUTION TO MY QUERY. on 12/03/2019 i received a SMS from Telkom stating that the query has been resolved . i received a follow up SMS with a reference number. i again called the call center with the reference number and the agent wanted me to explain everything all over again. yes i got very angry as she was unable to explain to me what was resolved. i think i spent about 30 minutes on the line trying to get this agent to understand reason and that Telkom is at fault. She was adamant that they did nothing wrong and that i must pay the money and it is owed to Telkom. Today, 17/03/2019 Telkom put another debit order thru my account, even though the payment date was changed to the end of each month. There is no funds to accommodate the amount hence my bank will now charge me R150 for an unpaid debit. Telkom is in breach of contract and owes me = R150 for incorrectly debiting my account in January, R202 incorrectly charged on my February which i paid to have my services connected, R150 for payment requested via debit order on the 17/03/2019 even though my payment date is the end of March. I will not pay the R202 that will be charged for the unpaid debit dd 28/02/2019 as i have been prejudiced by Telkoms incompetence in having my services disconnected. feel free to call me