Telkom ***********

I have an ADSL line which never ever works. I log calls almost daily, the port is recreated and works for a few hours. Because I am in a 2 year contract and Telkom will not release me without me paying a penalty. I asked for a solution and was told to upgrade to fibre, for an extra R300 a month. There is already a Vumatel infrastructure in place where I live and Telkom placed an order for me to upgrade using Vumatel. On the 12th of September I received an sms that Telkom was delivering a modem (which I already advised that I don't need), but never arrived. On the 13th they cam in the 15 minutes I was out collecting my daughter and didn't wait. The modem was delivered on the 14th and I received an SMS to say they would start charging on the same day. When I called to ask what the next step is I was advised to cancel my ADSL online and call Vumatel to arrange installation. When I callled Vumatel I was told that the installation status on the Telkom order was incorrect and they could not install until it was changed - i had to call Telkom and ask them to change it. I was also advised by a Telkom agent that I had to wait 30 days as I had cancelled my ADSL online and it should have been done by the agent as part of the upgrade - i must call sales and tell them to fix it. They referred me to billing, who referred me back to cancellations. In the mean time, the call center could not change the installation status as their systems were down, so Vumatel would not do the installation. 6 calls to Telkom on Friday the 14th, 4 calls to Telkom on Monday the 17th, 6 calls to Telkom on Tuesday the 18th, so far 3 calls to Telkom today (it is now 10.30 am) and I am told that they cant change the status on the system and i must stop shouting. Every time you call you get a different person and not one of them seems able to assist or even know what the procedure is. I have no idea what my next step is - but I am totally fed up.