1 reviews | Active since May 2015

11 Jun 2018, 14:48

Telkom ***********!!!

On 12 May 2018 and again on 13 May 2018 I sent an email to Telkom requesting to cancel ALL my services with Telkom. Few weeks later I received a Invoice for my services which were still not canceled, I then phone Telkom and spoke to Viwe (Ref: ********** 4A) I was told by Viwe that they canceled my Telkom line, but never canceled my internet and that he will speak to the cancelation consultant and make sure that they cancel everything. Viwe told me that I should ignore the invoices and wait for the final cancelation invoice which can take up to 2 months. It is now about two months later and I am still receiving invoices for this services that should have been canceled 2 months ago. This needs to be done ASAP, as I will not pay anything because of your negligence.

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Replies (4)
Telkom
Telkom's reply23 Jun 2018, 10:28
Official

Good day eric930310,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom
Telkom's reply23 Jun 2018, 10:28
Official

Good day eric930310,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

's update11 Jul 2018, 14:44
Reviewer Update
Still haven't received any feedback from Telkom and it has been longer than a month!!! Once again showing your incompetence!!!
's update14 Sept 2018, 14:42
Reviewer Update
It has been 3 months and I still have not heard anything from anyone at Telkom regarding my complaint. I just received a letter threatening me to pay my account that should have been canceled 4 months ago. Someone who is capable of handling a complaint at Telkom should contact me immediately via email, as I am now living abroad!!!