Telkom ***********

he issue at hand is basically that Vuma has done the install already and I received my router from Telkom as well but I’m unable to access the internet. The internet light on the router stays red. As explained on the call we have done everything from password resets to port resets and still nothing. I spoke to a lady by the name Ellen who couldn’t sort the issue out and just told Telkom sent me the wrong router and sent me back to sales. Off course sales then told me that it is the right router and this has nothing to do with it. I have spoken to Vuma and Telkom on a daily basis. Since I received the router which was last week Tuesday I have called every single day to try and resolve the matter and every day I get told someone will call me back which never happens and have to call in 2-3 times a day and spend close or more than a hour on the phone just to be told I will sort it out and call you back which off course never happens. Also what is very strange is that as one consultant will be able to pick my details up but the next one cant. I have been more then patient throughout but I feel like me being the customer here is being punished as no one at Telkom is will to take ownership of this query. I have attached the Vuma order confirmation with the VT number that every single person keeps telling me is incorrect which I cant understand. I’m really not being difficult all I’m asking is for the service that has been activated on 22/05/18 to work as I receive a bill that’s going to be prorated as I don’t even have the service.

You sold and advertise Aerial Fibre thats not even live how does you technicians test things and then you cant even tell the call centre or anybody else this. So we as the stupids that choose Telkom just keep calling everyday to follow up because Telkom will never phone you back with an update. Congrats its now 3 weeks that i'm waiting to access the Internet but I will be billed for the 3 weeks. Then it will take another 7 years to sort the billing query out. "Hi, you will need to make contact with Vumatel to assist you with setup because they are your line provide. We cannot test you line or see any details except your ISP details. ^Frank" Frank if you took the time to read my query you would have seen that its got nothing to do with Vumatel but everything to do with Telkom and you called Social Media Special Forces Team. Special Forces of what Special Forces are normally last call of duty to sort out issues couldnt. The IT reference = ********** Service Id ********** 9- ********** 14 VT- 19 **********