Telkom ***********

I've cancelled my landline on the 27 Nov 2020. I've called in to the call centre on numerous occasions but they were unable to assist. On the 14 Feb 2021 and 9 Mar 2021 I visited the Telkom Direct store at the GLEN. I've sent 2 emails, my documentation was copied and kept at the store. To date ive received no update from them regarding the closing of my account. Telkom ***********. It seems personnel dont have the capacity to resolve matters. SAD