Telkom Incompetency unable to restore service line
<p>I contacted Telkim on the 26th Jan 2017 to advise that the line was burnt due to a fire and if this can be restored .</p> <p>The technician advised he is not able to restore as there is a bulk problem and his still busy try the resolve by remoting into the problem. This cant to remotely done as the cable needs to be replaced.</p> <p>Its 3 weeks and still there is no response from Telkom as to when the line will be restored.</p> <p>Instead of the technician going out to assess the problem he is remoting from the office to restore a burnt line.</p> <p>How *********** can we be.</p> <p> </p> <p> </p>
You have last made contact with me on the 7th Feb. This is really not acceptable service , knowing that we pay for the service its not free. Is this how you treat your customers Noleen. I waited for feedback and its since been over a week and still no responce. I called the call center yet again and no can assist as to advise when my line will be restored, clearly you dont care.
This needs to be reported to the media (News Papers or TV channels) .
You service is a disgrace to the brand.
You have last made contact with me on the 7th Feb. This is really not acceptable service , knowing that we pay for the service its not free. Is this how you treat your customers Noleen. I waited for feedback and its since been over a week and still no responce. I called the call center yet again and no can assist as to advise when my line will be restored, clearly you dont care.
This needs to be reported to the media (News Papers or TV channels) .
You service is a disgrace to the brand.