Telkom + incompetency = ***** ***** ***** under my name

What happened to the Telkom I knew. Seem covid has infected your service. You have **********ly did an enquiry on my credit report this month following that I get an SMS stating that I have brought 3 smart broadband LTE 60gig packages. and I am to pay you R1800 + by 27 Feb not only that I also had to reverse ********** debit order of R140 done on the 4th of this month with ref mondtelkom as a ref. I called and sent the affidavit along with the certified ID stating that I had not signed up for these 3 newly added products . I was told I would get a ref and someone would call me but I'm still waiting no call still. I called and queried this matter with an agent of yours today , she was rude ,said I must wait, put me on hold then dropped the call on me. I have been a loyal client of yours and have had only one product with you of which is the sim only deal for R99 per month and actually I just want to cancel it too. You are *********** and you bound to lose business if an issue with ***** like what is happening to me has been picked up but you are still allowing it to happen to more victims and then you provide little to no support.